
UNIVERSALITY LENS
General Perception of the Situation
Your focus will be on understanding how best you can adapt to a new way of operating both in the short and long term. You will find a certain peace in being detached from any one outcome enabling you to be open to all possible ways in which the crisis will play out. This will enable you to stay calm in the face of high levels of uncertainty, chaos and ambiguity. Your belief that perhaps this is all happening for a bigger purpose may drive your higher tolerance level for the degree of unknown.
If your underlying beliefs associated with this lens are limiting in nature it may cause you to spend a lot of time in your head thinking about this situation and potentially over-intellectualising everything. This tendency may result in you being unable to connect with people focused on what you perceive to be mundane or trivial. In your desire to detach from what is occurring you may go too far and detach from the situation emotionally preventing you from properly embracing, accepting and dealing with the impacts, subsequently blocking your empathetic connection with others.
If your underlying beliefs associated with this lens are supporting in nature it will typically result in you accepting there is a level of complexity of the situation that cannot be resolved easily and may necessarily result in chaos before calm. You will tend to have the ability to be detached from any one outcome or approach whilst still being an active participant. You will tend to value the opinions of those best positioned to lead rather than simply accepting the messages of those in positions of authority and leadership. Whilst you recognise you may have a better disposition for adapting to the changes, you acknowledge that others may need to take varying approaches to reach the same level of comfort or may never reach a level of comfort and calm during this time.
This situation is so complex it is practically impossible for any one person or group to know with 100% certainty the best course of action
We are all perfectly imperfect and doing the best we can in a complex situation
We need to be conscious of the choices we make now for the impact it may have in the future
Different approaches and solutions work for different people, mine is not to judge
I am willing to keep an open mind to explore something new and adapt it to my needs
I struggle to connect with people who fail to see the complexity of the situation
I can change how other people are choosing to think about this crisis situation
It’s best for me to remain completely detached from the situation and the pain people are experiencing
People must feel comfortable in chaos
I’ve accepted this crisis situation will simply play out in some way and I just need to sit and wait for that to happen
Key Questions to Ask Yourself
- How can help and support others to keep an open mind?
- In what ways to assist others be curious to explore new ways of operating?
- What will be your main focus or objective when you spend time reflecting on the situation?
- How does your perception of the situation change when you factor emotions in and out?
- How may others close to you perceive your response to the situation as too unemotional or too detached?
- In what ways may too much chaos be problematic for us right now?
- What is the impact on others when you get stuck in your head intellectualising things?
- In what ways have you had to adapt and change, and how has it served you?
- How you can you support and encourage others to embrace similar changes that you’ve made in your life?
- If your whole way of life was turned upside down what would be the first thing you would embrace?
- What have you discovered about who you are as a result of your response to this situation?
- What insights have you made about the human race and the society we live in when reflecting on how well or poorly we have responded to this crisis?
Motivational Driver Impact
Your view of the situation and choices you make will be influenced by your dominant motivational driver in the following way:

You will be open to exploring all the ways in which you can ‘be’ during this time keen to uncover different facets of who you are, whilst also creating a safe space for others to be who they need to be, freely and without judgement.

You will have a greater tolerance for embracing radically different ways of doing things if they have a potential to lead to a better outcome. And in turn you accept that others may need to take different approaches in their attempts to find their new norm.

You will have a greater level of acceptance of being detached from any one outcome acknowledging that it is through embracing the uncertainty of the situation that we can move towards a certain course of action.
Action Level Impact
Your ability to adapt to changes and the pace at which you will respond will be impacted by your action level result in the following way:
HighYou will be more accepting of embracing a higher level of chaos in order to achieve growth, change and ultimately a new level of certainty. You will also be quick to make the necessary changes and adjustments in your life.
MediumWhilst you may be flexible and adaptable in the way you respond to this crisis you may at times get stuck reflecting on past decisions made exploring in your mind possible alternate outcomes that are no longer viable. This may lead to higher levels of unhealthy detachment.
LowYou may have a tendency to spend a significant period of time in silent contemplation which may lead others to believe you are despondent and detached from what is going on right infront of you. This may prevent you from connecting with others in a heartfelt way.
Recommended Action
There is deep insight you get from spending time reflecting, thinking and observing situations. Time spent reflecting helps you make connections between things increasing your ability to have a sense of calm amongst all the chaos.
Consider capturing your reflections and insights not only as a record of how things played out for future reference but also to help others understand make sense of what is going on.
Some points of reflection may include:
- If an alternate decision was made what could have been the potential benefits of limitations of this action?
- If the same decision was made but at a different point in time, how might things have played out differently – for the better or worse, and for whom?
- With the benefit of hindsight what can we learn along the way of the choices we made?
- What can we learn about individuals, groups, and society when reflecting on their choices, actions, behaviours that is useful for the future?
- What are some positive outcomes that have become the new norm for society as a result of decisions made? Which decisions and actions specifically led to this outcome?
By asking yourself these questions, and where relevant, exploring these questions with others it can help facilitate new levels of understanding that can only be gained by looking at the impact of decisions made and how people reacted and responded individual and collectively. It helps us recognise that there was never a perfect solution, a single pathway to lead us successfully through. It helps us accept that there are always multiple ways to reach an outcome and the best way can only be determined with the value of hindsight. This understanding and knowledge is useful for future growth, and valuable to capture as key learnings to feed into potential future scenarios.